ADR vs. ODR vs. SDR:
Alternative Dispute Resolution - ADR
ADR refers to traditional methods of resolving disputes outside of court, such as mediation and arbitration. These processes are usually conducted in person and rely on established procedures and professional neutrals to guide and decide disputes. While ADR is often faster and less expensive than litigation, it can still be slow, costly, and overly formal. Outcomes may feel process-driven rather than resolution-focused.
Online Dispute Resolution - ODR
ODR moves dispute resolution into the digital space. It uses online platforms, virtual meetings, and digital tools to improve convenience, accessibility, and efficiency. ODR often reduces travel and scheduling barriers, but many ODR services replicate traditional ADR online; keeping the same structures, incentives, and limitations, just delivered through technology.
Smarter Dispute Resolution - SDR
SDR is a next-generation approach designed specifically to overcome the shortcomings of both ADR and ODR. It combines experienced human mediators, intentional use of technology, and a purpose-built framework, the SMART Method. This method prioritizes speed, mutuality, adaptability, results, and transparency. SDR focuses on outcomes, client satisfaction, and efficient resolution.