SMARTER DISPUTE RESOLUTION

SMARTER DISPUTE RESOLUTIONSMARTER DISPUTE RESOLUTIONSMARTER DISPUTE RESOLUTION

SMARTER DISPUTE RESOLUTION

SMARTER DISPUTE RESOLUTIONSMARTER DISPUTE RESOLUTIONSMARTER DISPUTE RESOLUTION
  • About
  • Dispute Resolution Basics
    • What is ADR?
    • Role of a Mediator
    • Shortcomings of ADR
    • ADR vs. ODR vs. SDR
  • The SMART Method
  • FAQs
  • More
    • About
    • Dispute Resolution Basics
      • What is ADR?
      • Role of a Mediator
      • Shortcomings of ADR
      • ADR vs. ODR vs. SDR
    • The SMART Method
    • FAQs
  • About
  • Dispute Resolution Basics
    • What is ADR?
    • Role of a Mediator
    • Shortcomings of ADR
    • ADR vs. ODR vs. SDR
  • The SMART Method
  • FAQs

Common Problems with ADR:

While Alternative Dispute Resolution is often an improvement over litigation, it is not without its own limitations. Many ADR processes have gradually adopted the same inefficiencies, rigidity, and incentive problems they were meant to avoid.

ADR Can Still Be Slow

Hourly Billing Incentives

Costs Can Still Escalate

Although ADR is generally faster than court, many processes still suffer from delays. Scheduling conflicts, limited mediator availability, and multi-session structures can stretch disputes out for months, undermining one of ADR’s original promises.

Costs Can Still Escalate

Hourly Billing Incentives

Costs Can Still Escalate

ADR is often marketed as “low cost,” but in practice expenses can add up quickly. Hourly mediator fees, preparation time, attorney involvement, and repeated sessions can make ADR far more expensive than parties initially expect.

Hourly Billing Incentives

Hourly Billing Incentives

Hourly Billing Incentives

Many ADR professionals bill by the hour, creating little incentive to resolve matters quickly. In some cases, longer disputes mean higher fees, an incentive structure that can conflict with the parties’ desire for efficiency.

Over-Formalization

Hourly Billing Incentives

As ADR has become institutionalized, many processes now mirror the formality of litigation. Strict procedures, lengthy position statements, rigid session formats, and legalistic approaches can reintroduce the complexity ADR was meant to avoid.

Passive or Hands-Off Mediation

Some ADR models emphasize strict neutrality to the point of disengagement. Mediators may avoid actively guiding the process, challenging assumptions, or pushing toward resolution-leaving parties stuck without meaningful progress.

Limited Focus on Outcomes

Traditional ADR can become overly process-driven. Sessions may focus more on following a standard structure than on achieving a practical, lasting resolution that meets the parties’ real needs.

One-Size-Fits-All Processes

One-Size-Fits-All Processes

One-Size-Fits-All Processes

Many ADR providers rely on standardized approaches that do not adapt well to different types of disputes or personalities. This rigidity can limit creativity and reduce the effectiveness of the process

Inconsistent Quality

One-Size-Fits-All Processes

One-Size-Fits-All Processes

There is wide variation in training, experience, and approach among ADR professionals. Outcomes often depend heavily on the individual mediator or arbitrator, leading to inconsistent experiences and results.

Adversarial Drift

One-Size-Fits-All Processes

Limited Accountability

Even outside of court, ADR can still become adversarial, especially when lawyers dominate the process. Positional bargaining, strategic posturing, and threats can replace collaboration, undermining the purpose of ADR.

Limited Accountability

Limited Accountability

Limited Accountability

Once an ADR session ends without resolution, parties are often left without clear next steps. Traditional ADR may lack built-in mechanisms to ensure momentum, follow-through, or continued progress.

Smarter Dispute Resolution was built around countering and removing these problems.

By creating a system free of what plagues other dispute resolution services, SDR can provide faster results, better outcomes, and happier clients.

Learn how

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