Frequently Asked Questions:

Smarter Dispute Resolution is a modern approach to resolving conflict that focuses on speed, fairness, adaptability, and mutually satisfactory outcomes. It combines experienced  human mediators, intentional use of technology, and a purpose-built framework (the SMART Method) to resolve disputes more effectively than traditional ADR or court processes.

SDR was created to address the persistent shortcomings of traditional dispute resolution; slow timelines, escalating costs, rigid procedures, and misaligned incentives. It reflects a belief that disputes can be resolved better when people, process, and technology are intentionally aligned around resolution.

Traditional mediation often follows rigid structures and emphasizes neutrality and process. SDR is built around mutuality, results, and efficiency. Mediators actively guide the process using the SMART Method, adapt to the needs of the parties, and focus on reaching a real, workable resolution, not just facilitating conversation.

ODR typically refers to moving existing dispute resolution models online. SDR goes further by rethinking the entire process. Technology supports SDR, but it does not define it. SDR is distinguished by its human-led method, outcome-focused philosophy, and intentional design to eliminate inefficiencies found in both ADR and ODR.

Technology is used to increase efficiency, accessibility, and convenience; such as virtual sessions, secure document sharing, and flexible communication tools. Technology supports the process but never replaces human judgment or mediator involvement.

SDR may use technology-assisted tools where appropriate, but human mediators always remain at the center of the process. Decisions are not made by algorithms. Human judgment, empathy, and accountability are essential to SDR.

SDR is not designed to replace courts in every situation. However, for many disputes, especially those where parties want speed, privacy, lower cost, or to preserve relationships, SDR can be a far better alternative. Many disputes are resolved through SDR before litigation becomes necessary.

Anyone involved in a dispute, such as divorcing couples, business partners, neighbors, or coworkers, can benefit from mediation. It is especially useful when the parties need to maintain an ongoing relationship, such as parents sharing custody of children​​.

SDR works well for family disputes, workplace conflicts, business disagreements, consumer issues, community and neighbor disputes, and many other pre-litigation matters. It is especially effective when parties want to resolve conflict efficiently and move forward without escalation.

Yes. SDR is private and confidential. Discussions, documents, and outcomes are not part of any public record, allowing parties to speak openly without fear of public exposure.

No. Lawyers are not required to participate in SDR. Parties may choose to consult legal counsel outside the process if they wish, but SDR is designed to allow people to speak directly, clearly, and without legal complexity.

Yes. SDR is a voluntary process. Both parties must agree to participate for it to be effective. In practice, many people are open to SDR once they understand that it is faster, less expensive, and less adversarial than other options.

SDR mediators are trained to identify unproductive behavior and redirect the process toward resolution. While SDR works best when parties engage in good faith, mediators can still help clarify issues, narrow disputes, and determine whether continued participation is productive.

SDR itself does not impose decisions. Any agreement reached is voluntary. If the parties choose, agreements can be formalized into legally binding documents with the assistance of legal professionals.

Many disputes resolved through SDR conclude in days or weeks rather than months or years. The exact timeline depends on the complexity of the dispute and the preferences of the parties, but speed is a core priority of the SDR process.

Costs vary depending on the nature of the dispute and the structure of the process. However, SDR is designed to be significantly more cost-effective than litigation and many traditional ADR processes, with transparent pricing and no incentive to prolong disputes.

Mutuality means the mediator is committed to outcomes that work for both parties. Unlike strict neutrality, which can feel detached, mutuality reflects an active responsibility to help all participants leave the process feeling heard, respected, and satisfied with the result.

Even when full resolution is not reached, SDR often helps parties clarify issues, narrow disagreements, and reduce future conflict. In many cases, this alone saves significant time and expense if other resolution methods are later pursued.